Contact

1. Service Provider Information

Komşunuz (komsunuz.com) and the merchant panel (panel.komsunuz.com) are operated by the service provider whose details are given below:

2. General Support and Applications

You can send any question, request or notice about your account, subscription, billing or use of the platform to support@komsunuz.com, or call our customer support at +90 850 346 87 10. Applications are answered as soon as possible after they arrive (as a rule, within 5 business days at the latest), without prejudice to the periods set by law.

To help us resolve your request quickly, please include the email address registered to your account and, if applicable, your business name in your correspondence.

3. KVKK and Personal Data Requests

You can send your access, rectification, erasure and other data subject requests under Personal Data Protection Law No. 6698 (KVKK) to support@komsunuz.com. For details on the identity of the data controller, the purposes of processing and your rights, see the Privacy Policy & KVKK Privacy Notice page.

4. Content Reports and Complaints

You can report content on the platform that is unlawful, misleading or in breach of the Community Rules to support@komsunuz.com. Reported content is reviewed as soon as possible and the necessary action is taken under the law and the Community Rules.

5. Cancellation, Refunds and Billing

For requests about subscription cancellation, refunds and billing, you can write to support@komsunuz.com; detailed information on the process and terms is available on the Delivery and Refund Terms page.

6. Merchant Partnerships and Corporate Requests

To add your business to the platform, or for bulk sign-ups or corporate partnerships, you can visit our Corporate Partnerships page. Merchant panel sign-up and sign-in are done at panel.komsunuz.com.